The Society's staff is dedicated to providing high-quality customer service and support to all members and the entire critical care community.

Customer Service
Hours: Monday-Friday 8 a.m. – 5 p.m. Central Time
Phone: +1 847-827-6869

Executive Office
David Julian Martin, CAE Chief Executive Officer / Executive Vice President
Dorothy Suwanski Executive Assistant
Ellen Turney, MBA, SPHR Human Resources Manager
Karen Boman Business Analyst
Business Affairs
Brian Schramm, CAE Director of Business Affairs
Gary Hohbein, CPA, CFE Controller
Shelea Pride Customer Service Manager
Mark Lenhart Chief Philanthropy Officer
Maria Jaba Cash Receipts Administrator
Timothy Copeland, CPA Staff Accountant
Marianne Olson Receptionist
Frank Petritis Facilities Administrator
Sheryl Robinson Staff Accountant
Elizabeth Rosa ​Customer Service Representative
JoAnn Williams Customer Service Representative
Rafaela Valderrama Customer Service Representative
Katherine Nelson Customer Service Representative
Janean Morales Customer Service Representative
Curtis Powell Director of Marketing and Communications
Melissa Nielsen Senior Communications Manager
Kenneth Klarich Sales Manager
Desiree Ng Industry Relations Manager
Rosa Hernandez Sales Manager
Colleen McNamara, CEM Exhibits Manager
Lindsay Tintera Senior Manager, Marketing and Membership
Julian Corlaci Web and Media Administrator
Ariana Hobby Product Support Specialist
Christine Roerig Marketing Specialist
​​Danielle Stone ​​Marketing Specialist
​​Bethany Fresen ​​Communications Associate
Pamela S. Dallstream, CMP, CMM Director of Education
Diane Alberson ​Associate Director of Education
Ed Michener Assessment Development Manager
​Theresa Woike Education Manager
Audra Kubilius Education Manager
​Ariel Meyers Meetings Manager
Cristina Fetila ​Education Specialist
​Sharon Plenner ​Education Specialist
Bryan Hagerla ​Testing and Assessment Specialist
Tyquila Sims Education Specialist
​Jennifer Mott ​Meetings Specialist
Samantha Parcelli eLearning Specialist
Jennifer Velazquez Instructional Designer
Organizational Affairs
Diana D. Hughes, CAE Director of Organizational Affairs
Colette Punda Manager, Organizational Affairs
Carol Prendergast Coordinator, Organizational Affairs
Amanda Hortsman Legal Affairs Specialist
​Dominika Skarka, MPA ​Specialist, Organizatonal Affairs
Lori Harmon, RRT, MBA Director of Quality
Adair Andrews, RN, MATD Quality Implementation Program Manager
Kathy Vermouch, MT (ASCP), MPH Quality Implementation, Programs Manager
Sylvia Quintanilla ​Manager, Guidelines
Christina Hielsberg ​Quality Implementation, Programs Manager
Katie Brobst Director of Publications
Kathleen Ward Managing Editor, Publications
Sophie Tosta Managing Editor, Journals
Janet Thron Project Manager, Publications
​​Emily Ebner ​​Publications Copy Editor
Sarah Less ​​Editorial Assistant, Journals
Lynn Retford, CAE Director of the Research
Vishakha Kumar, MD, MBA Senior Research Manager
Mary Reidy Research Grant Writer and Manager
Martin Gonzalez Research Database Administrator
Information Technology
Laura Lewis Director of Technology
John Hayden Technology Development Manager
Kirk Palmatier Technology Infrastructure Manager
Michael Huerta Software Developer and SharePoint Manager
Chad Eklund Software Developer
​Carissa Aschauer ​Technology Project Specialist
​David Fosco ​Lead Project Specialist